Order Cancellation Policy
To cancel an order you have placed with Test Stacked Weights, you must contact customer support by phone (1-888-852-8091). Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a full refund.
Out of Stock Policy
Our inventory can fluctuate throughout the day, so on very rare occasions, an item indicated as “in-stock” when you place your order may, in fact, be out-of-stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on back order. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again. Most out-of-stock items are in stock again within two (2) weeks.
Shipping Policy for In-stock Items
All items indicated to be in-stock are shipped on the same day if the order is placed before 4:00 PM Eastern Time. In-stock items ordered after 4:00 PM Eastern Time will be shipped on the following business day. A confirmation email is sent once the item leaves our warehouse. This email will confirm that the item has left our warehouse and will include the USPS tracking number for your item along with an estimated delivery date.
Return & Exchange Policy
Test Stacked Weights offers a 30-day Money Back Guarantee on every product we offer. Please contact customer service at 1-888-852-8091 to obtain an RMA (Return Merchandise Authorization) number within 30 days of purchase date if you need to return an item.
Return merchandise with RMA number to:
Test Stacked Weights
C/O Whiplash Fulfillment
3839 Renate Drive
Las Vegas, Nevada, 89103
We will confirm receipt of the returned item by email. You will also receive a confirmation email once a credit has been issued to your credit card.
90-Day Warranty
All products (unless specifically stated otherwise), carry an implied, industry-standard 90-Day warranty against defects due to manufacturing or failure. The warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.
Warranty Procedure – Please contact our Customer Support at 1-888-852-8091 for help in determining whether the item appears defective. If it is, Support will provide instructions for returning the item. Shipping costs to us are paid by the customer; all costs to ship back to the customer are paid by us.
